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Forum » Using WEC System » Skins
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Unable to login after upgrade


Author Message
Written on: 10/20/2010
Frank Hobgood
Topic creator
registered since: 08/21/2008
Posts: 9
 We recently had our site upgraded from the old template system to the new skins setup and are using the Stacks skin. I can login to the Typo3 backend just fine. However, users who created an account previously via the web page "sign up" button can no longer login via the "Sign in" button on the website. When they try to log in, it does not return an error. It just comes back to the login page requesting the username and password again. I have verified that the account is present on the backend under the website users section and that they are using the proper username and password. I am sure this is a small setting or something somwhere, but I just can't find it.
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Written on: 10/21/2010
Jeff Segars
registered since: 12/20/2004
Posts: 665
"Frank Hobgood" wrote:

We recently had our site upgraded from the old template system to the new skins setup and are using the Stacks skin. I can login to the Typo3 backend just fine. However, users who created an account previously via the web page "sign up" button can no longer login via the "Sign in" button on the website. When they try to log in, it does not return an error. It just comes back to the login page requesting the username and password again. I have verified that the account is present on the backend under the website users section and that they are using the proper username and password. I am sure this is a small setting or something somwhere, but I just can't find it.


Hey Frank,
I'm guessing you're hosted with WEC Hosting. If so, please put in a ticket for this and we'll investigate and get it fixed for you.

My guess is that you're right about small setting being off. It's probably that the login form is looking for users on the wrong page and not finding them.

Thanks,
Jeff
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WWW
Written on: 10/21/2010
Jeff Segars
registered since: 12/20/2004
Posts: 665
"Jeff Segars" wrote:

"Frank Hobgood" wrote:

We recently had our site upgraded from the old template system to the new skins setup and are using the Stacks skin. I can login to the Typo3 backend just fine. However, users who created an account previously via the web page "sign up" button can no longer login via the "Sign in" button on the website. When they try to log in, it does not return an error. It just comes back to the login page requesting the username and password again. I have verified that the account is present on the backend under the website users section and that they are using the proper username and password. I am sure this is a small setting or something somwhere, but I just can't find it.

Hey Frank,
I'm guessing you're hosted with WEC Hosting. If so, please put in a ticket for this and we'll investigate and get it fixed for you.
My guess is that you're right about small setting being off. It's probably that the login form is looking for users on the wrong page and not finding them.
Thanks,
Jeff


Hey Frank,
I just alerted the support guys and they went ahead and found your account and fixed it for you.

Thanks,
Jeff
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Written on: 10/21/2010
Frank Hobgood
Topic creator
registered since: 08/21/2008
Posts: 9
 Thanks Jeff. Just tested it out and it works fine now.
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